f899's Privacy Policy

This privacy policy ("Policy") sets out the terms for the collection, processing, and protection of information between the f899 platform ("we", "our") and its users ("you", "your").

f899 is a safe and reliable online casino and betting platform for players in Bangladesh. By browsing our website or creating an account, you are considered to have accepted the terms described in this policy.

This policy applies to all f899 services, related mobile versions, and services provided through any digital medium. The privacy of your information is extremely important to us, and we ensure the highest level of security, including SSL encryption.

f899 only collects information that is necessary for the safe and effective operation of the platform. The information we collect falls into two main categories.

A. Information You Provide Directly

Information you voluntarily provide when registering an account or using the platform includes:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Payment information — bKash, Nagad, Rocket, Upay account numbers or bank account details
• KYC documents required for identity verification (copy of national ID card or passport)
• Information provided when contacting our support team

B. Information Collected Automatically

When you browse the f899 platform, certain information is collected automatically:

• IP address and device information (operating system, browser type)
• Cookies and session tokens (to improve user experience)
• Login times, game play history, and transaction logs
• Page navigation patterns and click data (for analytical purposes)

f899 uses the information collected about you only for the following legitimate purposes. We do not sell your information to any third party.

• Account Management & Verification: To create your account, confirm your identity, and ensure compliance with the age verification policy (21+).
• Payment Processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Platform Service Delivery: To manage game sessions, process bonuses, and update VIP tiers.
• Security & Fraud Prevention: To detect suspicious transactions, prevent multiple accounts, and maintain platform security.
• Customer Support: To resolve your issues via 24/7 live chat and email, and to manage support tickets.
• Communications & Notifications: To send account updates, transaction confirmations, policy change notices, and relevant offer information.
• Responsible Gaming: To monitor gaming behaviour, identify signs of problematic gaming, and impose limits when necessary.
• Technical Improvement: To analyse platform performance and improve the user experience.

f899 does not sell or rent your personal information to any third party for commercial purposes. However, in certain circumstances limited information may be shared with the following parties:

Service Providers

Payment gateway operators, identity verification providers, and technology service providers may access limited information to perform their functions. These third parties may only process information in accordance with f899's instructions and may not use it for their own purposes.

Legal Obligations

If disclosure of information is legally required under applicable laws or judicial orders in Bangladesh, f899 may provide the necessary information to the relevant authorities.

Business Transfers

In the event of corporate transactions such as mergers, acquisitions, or asset transfers, user information may be transferred as part of the assets involved. In such cases, the new controller will be required to provide protections equivalent to those in this policy.

The f899 platform uses cookies and similar tracking technologies to improve your browsing experience and to operate services effectively.

Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, store security tokens, and keep form data secure. Disabling these cookies will prevent the platform's core services from working properly.

Functional Cookies

These cookies are used to remember your preferences (such as language selection), customise the user interface, and store information from previous sessions.

Analytics Cookies

Analytics cookies are used to monitor page views, user navigation paths, and platform performance. This data is held in aggregated form and does not directly identify any individual.

You can manage cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or making transactions on the f899 platform.

f899 applies industry-standard security technologies to protect your personal and financial information. Our security framework includes:

However, no method of transmitting information over the internet or storing it digitally is completely secure. Although f899 makes every effort, we cannot guarantee one hundred percent security of your information. You are advised to keep your account password confidential and to avoid logging in from public devices.

f899 retains your personal information only for as long as necessary. Information is retained according to the following policy:

• Active Accounts: All registration and transaction information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a defined period to meet legal obligations and prevent fraud.
• Transaction Records: Records of financial transactions are retained in accordance with applicable financial regulations in Bangladesh.
• Cookies & Session Data: Session cookies are deleted when the browser is closed. Persistent cookies have a set expiry and are deleted automatically.
• Support Conversations: Records of contact with customer support are retained for service improvement and dispute resolution purposes.

Once the retention period expires, information is securely deleted or anonymised so that the individual can no longer be identified.

Every user registered with f899 holds the following rights over their personal information. Contact our support team to exercise these rights.

f899 strictly follows a 21+ age policy. Our platform is exclusively for those aged 21 or above.

We do not knowingly collect or store information from any minor. Age verification is in place during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.

If a parent or legal guardian suspects that their child has registered on this platform, please contact [email protected] immediately.

f899's technology infrastructure may operate on servers in various countries. As a result, your information may be processed or stored outside Bangladesh. Such transfers only occur when appropriate safeguards are in place.

For international data transfers, f899 ensures that adequate data protection laws exist in the relevant countries or that appropriate contractual safeguards are in place. Service providers contracted with us are required to comply with strict data processing agreements.

Contact us for any questions, concerns, or requests regarding the privacy of your information. f899 takes every request seriously and commits to responding as quickly as possible.

After you submit a complaint, f899 will send an acknowledgement with a reference number. Depending on the complexity of the matter, we will provide a full response as quickly as possible. If you are not satisfied with our response, you have the right to submit a complaint to the relevant authority.